| DISPUTE RESOLUTION BODY | CONTACT DETAILS | APPLICABILITY |
| Consumer Goods & Services Ombud (CGSO) | www.cgso.org.za Tel: 0860 000 272 | Businesses that provide goods and services to consumers, except for government, telecommunications, motor industry, financial services, and medical services. |
| Independent Communications Authority of SA (ICASA) | www.icasa.org.za/ Tel: 012 568 3000 | Communications services such as cellphone and internet services, including billing. Note: Cellphone handsets and other equipment purchased from retailers without a contract for communication services are dealt with by the CGSO (see above). Contractual matters are dealt with by the NCC (see towards the end of the list) |
| Motor Industry Ombudsman of SA (MIOSA) | www.miosa.co.za Tel: 010 590 8378 | Automotive and related industries |
| SA Vehicle Rental and Leasing Association (SAVRALA) | www.savrala.co.za Tel: 011 646 2131 | Vehicle rental and leasing |
| National Credit Regulator (NCR) | www.ncr.org.za Tel: 0860 627 627 | Credit agreements, debt counsellors, and credit bureaus |
| National Financial Ombud Scheme South Africa (NFO) This body is an amalgamation of four previous industry ombud schemes, namely Ombudsman for Short-Term Insurance, the Ombudsman for Long-term Insurance, the Ombudsman for Banking Services South Africa NPC, and the Credit Ombud. | www.nfosa.co.za Email: info@nfosa.co.za Tel: 0860 800 900 | Businesses that provide goods and services to consumers, except for government, telecommunications, motor industry, financial services and medical services. |
| Ombudsman for Financial Services (FAIS Ombud) | www.faisombud.co.za Tel: 086 066 3274 | All banking services, including credit agreements with banks.Credit agreements, debt counsellors, and credit bureaus (an alternative service to the National Credit Regulator). Short-term (non-life) insurance, including automotive, home, household, phone, travel, disability, and credit protection.Long-term insurance, including life, credit life, funeral, health, and disability insurance. |
| Pension Funds Adjudicator | www.pfa.org.za Tel: 012 748 4000 | Financial and investment advisors, insurance brokers, and funeral policies. Complaints against cryptocurrency asset providers. |
| Tax Ombud | www.taxombud.gov.za Tel: 0800 662 837 | SARS administration, but only after exhausting the SARS internal complaint management process. |
| Property Practitioners Regulatory Authority (PPRA) | www.theppra.org.za Tel: 087 285 3222 | Pension, retirement, and provident funds |
| Community Schemes Ombud Service (CSOS) | www.csos.org.za Tel: 010 93 0533 | Estate agents, property management, and rental bodies. |
| Council for Medical Schemes (CMS) | www.medicalschemes.co.za Tel: 086 112 3267 | Medical schemes |
| Health Professions Council of SA (HPCSA) | www.hpcsa.co.za Tel: 012 338 9300 | Medical practitioners |
| South Africa Nursing Council | www.sanc.co.za Tel: 012 420 1000 | Nurses |
| Office of Health Standards Compliance | www.ohsc.org.za Tel: 086 560 4157 | Poor quality of healthcare received from public and private health facilities. |
| National Home Builders Registration Council (NHBRC) | www.nhbrc.org.za Tel: 0800 200 824 | Home building projects |
| Legal Practice Council (LPC) | www.lpc.org.za Tel: 010 001 8500 | Complaints and disputes regarding legal practitioners |
| Small Claims Courts | Conduct of parties within community schemes, including sectional title, share block, retirement complexes, and housing cooperatives. | Civil disputes not exceeding R20 000. No legal representation required. |
| Public Protector | www.pprotect.org Tel: 0800 112 040 | Improper conduct in State affairs (maladministration, undue delays, dishonesty, unfairness, etc.) |
| Provincial Consumer Protection Offices | Commercial disputes where the supplier and consumers are both in the same province. | Maladministration by the City of Johannesburg |
| City of Johannesburg Ombudsman | www.johburgombudsman.org.za/ Tel: 010 228 2800 | Commercial disputes wherethe supplier and consumers are both in the same province. |
| City of Cape Town Ombudsman | www.capetown.gov.za/Departments/Ombudsman Tel: 021 400 5952 Email: ombudsdirect@capetown.gov.za | City of Cape Town administration matters |
| National Consumer Commission (NCC) | www.thencc.org.za Tel: 012 065 1940 or 0800 213 115 | Matters that cannot be addressed by any of the above bodies, or where the relevant body has failed to resolve the matter. |
| National Consumer Tribunal (NCT) | www.thenct.org.za Tel: 010 590 5200 | Matters referred to it for adjudication by the National Consumer Commission and the National Credit Regulator. |
| Community Schemes Ombud (CSOS) | www.csos.org.za Tel: 0800 000 653 or 010 593 0533 Email: info@csos.org.za | Conduct of parties within community schemes and their good governance. |
| Advertising Regulatory Board (ARB) | All consumer communication should be routed through the following website: https://www.up.experian.co.za or chat to ED via WhatsApp: +27 79 127 4906 | Complaints regarding illegal, misleading, and dishonest advertising in the media |
| Experian (Credit Bureau) | All consumer communication should be routed through the following website: https://www.up.experian.co.za or chat to ED via WhatsApp: +27 79 127 4906 | Credit profile |
| TransUnion (Credit Bureau) | www.transunion.co.za Tel: 0861 882 482 Email: SAwebadmin@transunion.com | Credit profile |
| XDS (Credit Bureau) | www.xds.co.za Email: info@xds.co.za Tel: 0860 937 000 or 011 645 9100 | Credit profile |
| Consumer Profile Bureau | www.consumerprofilebureau.com Email: support@cpbonline.co.za Tel: 010 590 9505 | Credit profile |